Return Policy

If for any reason you are not completely satisfied with your order, we will gladly refund your order within 14 days of delivery.

Unfortunately, we are unable to cover return shipping costs at this time.

We only accept the return of products that are sealed / unopened in their original packaging.

In order to return merchandise, you must obtain an RMA number by email

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We require the following information to process your return.(If this information is not included, we will be unable to process your return.)

  • RMA number
  • Full name and address
  • Phone number
  • E-mail address
  • Original Order Confirmation Number
  • Your reason for returning the merchandise

Please return the merchandise to:
Hegelgasse 17
1010 Vienna Austria

All returns must be shipped back to Borbone Hair Care using a trackable courier. (UPS, FedEx, Austrian Post)

Please allow up to 14 business days to process your return

If your package is returned to Borbone Hair Care marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a 7 euro (Austria) and 15 euro (Europe) for re-shipping fee.